The European Day of Languages has been celebrated every year since 2001 on 26 September, as an initiative of the Council of Europe in Strasbourg.
Throughout Europe, 800 million Europeans represented in the Council of Europe’s 47 member states are encouraged to learn more languages, at any age, in and out of school. Being convinced that linguistic diversity is a tool for achieving greater intercultural understanding and a key element in the rich cultural heritage of our continent.
Europe Direct NI ran a series of workshops in School in Enniskillen where pupils spent the day on a variety of activities promoting EU languages.
A series of training for the Tourism sector ‘Walk the Walk Tourism Thirst Quenching Master class’ included a programme of training for the Tourism sector. A number of Master classes provided an opportunity to learn through experience, networking and listening to presentations on the topics of experiential tourism, product development, activity tourism, customer service and culture.
The Intercultural Competence workshop looked at how to treat people like they would like to be treated.
Delivering a product or service in a way that satisfies buyers or users from cultures or countries other than your own
To provide products or services in a way that satisfies the full spectrum of users.
Satisfied users will come back and spread the word
Learn to consider another perspective.
Consider the differences in:
Clear communication: Plain English signs, information, rules and regulations
Volume, tone of voice, pace of speech
Smiling, emotion, humour
Perceptions of status, role and gender
Personal space, eye contact
Dress and appearance
Direct and indirect communication
Listening: active and non active
Time: decision making, meals, arrival & departures
Europe Direct NI was delighted to work in partnership with the NFU Mutual team in Fermanagh to deliver this study visit for over 40 farmers to look at the beef, dairy, sheep and poultry business in Poland.
The group were based in Krakow and as part of a four day programme visited a sheep and Simental beef breeding farm that exports its animals across Europe, a dairy farm that has won the ‘best farmer of the year’ with 900 milk cows and bio-gas electro-plant employing over 80 workers and a GMO free poultry breeder operating an 80 day natural breeding process.
The group also visit the famous Saltmines, a UNESCO listed site since 1978 as well as a guided tour of Auschwitz.