In some cultures behaving in a calm and reserved way in business is considered essential as a sign of professionalism. A more emotional culture will expresses their feelings and emotions as a sign of passion and interest in the business.
The reserved culture will consider the emotional culture as weak and lacking professional calm under pressure. The more emotional culture views this reservation as a lack of interest and engagement in the process. Each misinterprets the others’ intentions.
Understanding the hidden value behind each style leads to a better understanding of each others’ approach. It helps you understand why you can feel offended when no offence was intended and how you can fail to connect with each other which affects working relationships.
Communication impacts on how relationships are developed, how meetings are conducted, decisions made and agreements reached.
Developing cultural awareness skills means getting to know yourself before you can understand the other!