This training was delivered to an international company who have been working with clients in Japan. Although they have been working together for a number of years they realised they weren’t collaborating as well as they could and they wanted to understand Japanese business culture better.
The training related UK working practices to Japanese to understand the different attitudes to time, negotiation, decision making processes & consensus building as well as how to develop relationships & trust for project managers and team leaders.
The training highlighted where communication could be adjusted to create even better working relationships.
Are you Direct or Indirect?
Do you hint at what you want or spell it out?
Some cultures value being direct and communicate in a clear straightforward way – telling it like it is so people know where they stand! Others prefer a more subtle, less direct approach to avoid causing offence.
Do you say ‘I don’t like that’ (a straight no!) or do you say ‘That’s really nice, it works really well and I can see how it might be a possibility but I am not sure it’s for me’ (that’s a still a no!!)
When working together the indirect culture finds the direct culture too abrupt, while the direct culture finds the indirect culture evasive.
Listen carefully to how the other person speaks, take time to work out their communication style so you can adapt to each other to make sure you are understood.